Summary of Position
Administrative responsibility for clinical personnel, business operations and functions within the agency and at the family support centers, including delivery of services, community relationships, and the development of interagency relationships within the geographical service area which generate visibility in the community and service opportunities. Provides direct supervision to Clinical Program Managers/Staff and direct Clinical Services on a limited basis. Works with considerable autonomy within professional guidelines and The Family Conservancy’s policies and procedures.
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Essential Job Results
Facilitates a collaborative team approach to program management, creates effective relationships among Clinical Department and other agency staff, clients and community agencies to enhance services to children and families.
Creates effective working relationships among staff, assuring open communication by supervising, training, coaching and consulting with assigned Program Staff.
Hiring & Supervision
Provides leadership and supervision to assigned staff in accordance with agency policies and applicable laws including interviewing, hiring and training employees; planning, assigning and directing work; reviewing goals quarterly and appraising performance semi-annually; rewarding and disciplining employees; addressing complaints and resolving problems in an effective, timely manner.
Guides strategic planning to maintain, strengthen and ensure that adequate systems are in place to maintain highest quality of services to children and families in assigned programs.
Supports The Family Conservancy’s Strategic Plan and ensures accountability through successful implementation of assigned objectives where applicable.
Provides leadership for planning, developing, maintaining, and improving all assigned programs/services, including management and coordination of personnel and budgets as they apply to Clinical Services.
Prepares an annual plan for assigned programs based on the agency’s strategic plan.
Reviews and makes recommendations to the Vice President of Innovation & Programs regarding staffing patterns and program development for Clinical Services.
Maintains direct service assignment, when possible, in addition to supervision, management and communication responsibilities.
Maintains clinical professional licensure in Missouri and Kansas.
Accepts and responds to assigned 24 Hour Call responsibilities.
Contract & Grant Objectives
Achieves contract and grant objectives.
• Maintains current contracts and grant documents on file so these contracts and grant documents are retrievable within 30 minutes.
• Maintains at least the past 3 years of contracts and grant documents on file.
Achieves financial objectives by preparation, analysis, and initiation of corrective actions of assigned programs/services.
• Prepares an annual budget for assigned programs in a timely manner.
• Reviews program budget details monthly and makes corrections as needed.
• Maintains a balanced program budget for assigned programs.
Ensures agency reporting requirements and program reporting requirements for all funding sources are met in a timely fashion.
Prepares work documentation such as client records, grant reports, and correspondence that is accurate, timely, and meets agency standards.
Reports program outcomes and data at least quarterly and as required by contracts, grants, and the agency.
Performance & Quality Improvement
Ensures consistency in service delivery with attention to inclusive practices and integration of component areas. Oversees development, maintenance and evaluation of the programmatic systems which encourage continuous quality improvement. Reports program outcomes and performance and quality improvement (PQI) activities, at least, quarterly and as requested.
As part of our Performance and Quality Improvement (PQI) process, attends assigned meetings and contributes in a meaningful way.
Responsible for ongoing development, maintenance and evaluation of the programmatic systems for assuring accountability in the assigned programs/services. Reviews program evaluation systems annually and makes appropriate changes as needed to improve program quality.
Gathers, analyzes, prepares and disseminates information to the administrative office which provides a basis for the function of program support services and evaluation of programs.
Maintains operations by leading the Clinical Utilization Review process.
Coordinates our clinical programs with other programs in our agency and with other agencies throughout the greater Kansas City community.
Maintains confidentiality of all agency information, consumer nonpublic personal information (NPI) and personal health information (PHI), as well as records directly or indirectly identifying any person currently or formerly receiving services from The Family Conservancy. Complies with Agency and Head Start confidentiality policies and procedures.
Carries out The Family Conservancy’s Mission: Helping Children & Families Achieve a Lifetime of Success.
Ensures agency and program visibility by representing the agency at appropriate community events, seminars, or workshops as assigned.
Resolves consumer, community and personnel issues with assistance from Vice President of Innovation & Programs, President/CEO, and legal council.
Effectively utilize agency technology to accomplish tasks. (Microsoft Office Suite; Google Mail, Calendar & Drive; program specific software; printers/scanners/fax/phone).
Maintains professional standards and technical knowledge through annual attendance at educational workshops/seminars, and review of professional publications. Informs staff and colleagues of the results of these activities.
Exercises good judgment in the development and implementation of policies and procedures and in the conduct of agency business.
Attends diversity training yearly. Application of knowledge will demonstrate awareness of the wide spectrum of socioeconomic, ethnic, racial and personal lifestyles/cultures found within the service populations. Employees are expected to apply knowledge gained from diversity training and to act in a sensitive, nondiscriminatory, professional manner.
Accepts, uses supervision, direction, consultation to maximize available resources in the completion of work duties.
Additional responsibilities will be assigned as needed to maintain and improve effective functioning of the department and to advance the mission of the organization.
All job responsibilities will be carried out under the direction of agency policies and procedures.
Reporting Relationships and Principal Contacts
Reports to the Vice President of Innovation and Programs. Principal contacts include the senior management team, other agency staff, community representatives and the agency board of directors as assigned.
Supervises all Clinical Department Managers and some direct full and part time clinical staff and any other personnel assigned or located within the Clinical Department, according to agency policies and procedures. May also supervise social work graduate interns and others as assigned by the Vice President of Innovation and Programs.
Americans with Disability Specifications
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; talk and hear. The employee must occasionally lift and/or move materials that may weigh up to 40 pounds.
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Criminal history, Kansas and Missouri Child/Elder Abuse and Sexual Offender background checks will be performed.
Travel to all parts of the facility and throughout the community as needed.
Use of hands and fingers involved in work which is performed through the extensive use of computer systems, email, phone and fax machines, and typewriters.
Hand written form preparation is performed.
Employee is required to sit for extended periods with prolonged exposure to computer monitors.
Must operate various input/output devices including keyboard and computer “mouse”.
As a direct service provider, must be free from tuberculosis and other infectious diseases.
Required occasional evening and weekend hours.
The Family Conservancy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Required Knowledge, Skills and Abilities
Graduation from an accredited school of social work with a Master’s degree required.
Missouri and Kansas state clinical licensure (LCSW, LSCSW) or eligibility required (one-month grace period for new employee to demonstrate reciprocal license application has been received by state governing body).
Five years of post-Master’s experience of which three years must have been in supervision of other practitioners required.
• Demonstrate good interpersonal and communication skills, including the ability to work as part of a team, communicate effectively both orally and in writing, teach and conduct training as needed, and receive and provide feedback;
• Possess leadership skills including the ability to make sound decisions and delegate appropriately, manage multiple programs simultaneously, provide compliance monitoring in a proactive and supportive manner;
• Appropriately develop, support and maintain collaborations and partnerships which demonstrate trust and respect with staff, families, children, and community partners;
• Demonstrate proficiency with Microsoft Office Suite applications including Word, Excel and PowerPoint
• Understand and respond to compliance and accreditation issues.
• Lead and collaborate with a diverse group of staff; serve as a positive role model and team player;
• Speak, read, write and hear English to communicate with community members, clients, co-workers and others;
• Travel to all parts of the facility throughout the community and to make overnight trips.
• Respond to agency’s needs when not at the facility.
• Present information effectively to groups and individual through verbal and written formats.
• Must maintain good physical health verified by physician and must be free from tuberculosis, as documented by an initial TB test and as needed after that.
• Maintain successful clearance on Kansas/Missouri Child/Elder Care Abuse and Sex Offender background investigations.
Preferred Knowledge, Skills and Abilities
Bilingual fluency in written and oral English/Spanish preferred
Current clinical social work license in both Kansas (LSCSW) and Missouri (LCSW) preferred.
Job Type: Full Time