Bilingual Clinical Program Manager @ The Family Conservancy

Posted 5 months ago

Summary of Position

Manages the Dame La Mano Program, provides psychotherapy and case management services in English and Spanish with voluntary and nonvoluntary consumers requesting individual, children, couples, family, and or group services.  The position works with considerable autonomy and provides weekly supervision, addresses urgent risk issues, and oversees clinical documentation for therapists and case managers working in the Dame La Mano Program (DLM); answers questions on the issues of diversity, language access, and inclusion for other Clinical Services staff; assists with creating narratives for grants and outcome reports by providing needed data and insight; and develops and implements effective procedures.

To Apply

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Essential Job Results

Effective Relationships:

Interprets agency policy and services to consumers, other agencies, and community groups as required. May work with community groups/coalitions, especially those serving the Latino community, around unmet and special needs and may carry a special community assignment relevant to agency program.

Responsible for sustaining and follow up contact with assigned consumers, ensuring continuum of quality consumer service.

Contributes to the program’s effectiveness by responding same day to requests for information relative to case assignment or agency function.

Meets scheduled appointments prepared and on time.

Facilitates a collaborative team approach to program management, creates effective relationships among staff, clients, and community agencies to enhance services to children and families.

Attends monthly Clinical Leadership team meetings and leads bi-monthly Dame La Mano staff meetings.

Creates effective working relationships among staff, assuring open communication by supervising, training, coaching and consulting with assigned Program Staff.

Contributes to the success of the Clinical Services Department by developing and maintaining formal and informal relationships with local health department staff, other mental health and health professionals, community organizations, government agencies, business and schools and other agency staff.  Participates in community outreach events to ensure agency and program visibility.

Resolves consumer, community and personnel issues with assistance from Clinical Director, Vice President of Innovation & Programs, President & CEO, and legal council.

Clinical Objectives:

Assists individuals, groups and families through the counseling relationship, using a combination of clinical mental health and human development principles, methods, diagnostic procedures, treatment plans, and other psychotherapeutic techniques, to develop an understanding of personal problems, to define goals, and to plan action reflecting the client’s interests, abilities, aptitudes and mental health needs. Will utilize the DSM in diagnosis, assessment and recommendations. May administer and interpret assessment and outcome tools throughout the diagnostic and treatment process and provide guidance to individuals or groups.

Maintains professional licensure in Missouri and Kansas.

As assigned, performs group work duties that may include facilitating or co-facilitating groups on parenting, domestic violence, or other identified content area that is a need for client population that is served.

Supports the Bilingual Intake Specialist and makes referrals as needed, making effective use of agency and community resources.

Accepts increasing responsibility commensurate with level of skill and experience. Should demonstrate an increasing ability to function independently.

As needed, provides case management support to client’s to support achievement of meeting treatment goals.

Accepts and responds to assigned 24 Hour Call responsibilities.

Helps maintain effective program functioning by meeting with supervisor a minimum of twice a month unless supervisor sets a more frequent schedule or a more frequent level is required for licensure.

Maintains a consistent level of work production according to agency quantitative standards for this classification.


Prepares documentation such as grant reports, client and collateral correspondence that is accurate, timely, and meets agency standards.  Grant report preparation may require comparing grant costing and electronic medical records to ensure accuracy.

Prepares accurate, timely work documentation including completing consumer assessments within two sessions or three weeks of first meeting, documenting each session with a session note completed at time of session, case closing will occur within 45-days of last contact.

Hiring & Supervision:

Provides leadership and supervision to assigned staff in accordance with agency policies and applicable laws including interviewing, hiring and training employees; planning, assigning and directing work; appraising introductory and annual performance; rewarding and disciplining employees; addressing complaints and resolving problems in an effective, timely manner.

• Reviews goals quarterly, and completes semi-annual evaluations of assigned personnel in a timely manner.

Strategic Planning:

Guides strategic planning to maintain, strengthen and ensure that adequate systems are in place to maintain highest quality of services to children and families in assigned programs.

Supports The Family Conservancy’s Strategic Plan and ensures accountability through successful implementation of assigned objectives where applicable.

Provides leadership for planning, developing, maintaining, and improving all assigned programs/services, including management and coordination of assigned personnel as they apply to Clinical Services.

Prepares an annual plan for assigned programs based on the agency’s strategic plan.

Reviews and makes recommendations to the Clinical Director regarding staffing patterns in the assigned programs.

Financial Management

Achieves financial objectives by preparation, analysis, and initiation of corrective actions of assigned programs/services.

Provides input for the Clinical Department Annual budget and for assigned programs in a timely manner.

Reviews program budget details monthly and makes corrections as needed.

Reviews assigned budgets with Finance Department staff quarterly, or more frequently if needed.

Performance and Quality Improvement (PQI)

Ensures consistency in service delivery with attention to inclusive practices and integration of component areas. Oversees development, maintenance and evaluation of the programmatic systems which encourage continuous quality improvement. Reports to the Performance Measurement Committee at least quarterly as part of performance and quality improvement (PQI) activities.

Responsible for ongoing development, maintenance and evaluation of the programmatic systems for assuring accountability in the assigned programs/services.

Actively participates in accreditation preparation and review process.

Program evaluation systems will be reviewed yearly.

Gathers, analyzes, prepares and disseminates information to the administrative office which provides a basis for the function of program support services and evaluation of programs.

Maintains operations by participating in quality and utilization reviews and leading those reviews as assigned.

Ensures program compliance by supervising program goals, objectives, priorities and evaluation criteria.


Effectively utilize agency technology to accomplish tasks.  This include Microsoft Office Suite (Word, Excel, etc.); G-Suite (Mail, Calendar, Drive, Docs, etc); program specific software; printers/scanners/fax/phone.

Contributes to the agency’s effectiveness by identifying short-term and long-range issues that must be addressed; providing information and commentary pertinent to deliberations, recommending options and courses of action and implementing directives.

As part of our Performance and Quality Improvement (PQI) process, attends assigned meetings and contributes in a meaningful way.

Carries out The Family Conservancy’s Mission: Helping Children & Families Achieve a Lifetime of Success.

Ensures agency and program visibility by representing the agency at appropriate community events, seminars, or workshops as assigned.

Maintains professional standards and technical knowledge by annual attendance at educational workshops, reviewing professional publications, informs staff and colleagues of the results of these activities.

Attends diversity training yearly. Application of knowledge will demonstrate awareness of the wide spectrum of socioeconomic, ethnic, racial and personal lifestyles/cultures found within the service populations. Employees are expected to apply knowledge gained from diversity training and to act in a sensitive, nondiscriminatory, professional manner.

Accepts, uses supervision, direction, consultation to maximize available resources in the completion of work duties.

Maintains confidentiality of all agency information, consumer nonpublic personal information (NPI) and personal health information (PHI), as well as records directly or indirectly identifying any person currently or formerly receiving services from The Family Conservancy.

Additional responsibilities will be assigned as needed to maintain and improve effective functioning of the department and to advance the mission of the organization.

All job responsibilities will be carried out under the direction of agency policies and procedures.

Reporting Relationships and Principal Contacts

Reports to the Clinical Director. Principal contacts include Bilingual Therapists, Bilingual Case Manager, Bilingual Intake and Client Services Specialist, other agency staff, voluntary and nonvoluntary consumers, collateral’s related to health, school, legal, and business systems, including community social service agencies that serve the Latino Community.

Supervisory Responsibility

Supervises Bilingual Therapists, Case Managers and other staff members as assigned.

Americans with Disability Specifications

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; talk and hear. The employee must occasionally lift and/or move materials that may weigh up to 40 pounds.

Work Environment

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Position requires off-site work; individual must have access to transportation. Travel throughout the facility, metropolitan area and counties within the service delivery area is required.

• Employment is contingent upon successful clearance of Criminal, Kansas & Missouri Child/Elder Abuse and Neglect, and Sex Offender background investigations.

• Occasional weekend and/or evening work may be necessary

• Use of hand and fingers involved in work which is performed through the extensive use of computer systems, email, phone and fax machines, and typewriters.

• Must have manual dexterity and experience to perform handwritten paperwork, recordkeeping, and filing.

• Regular evening hours required and some weekend work may occasionally be required.

• Must operate various input/output devices including keyboard and computer “mouse”.

• A cubicle within a larger work area may define workspace.

• As an employee providing direct services, must be free from tuberculosis.

The Family Conservancy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Required Knowledge, Skills and Abilities

Graduation from an accredited school of Social Work with a Master’s degree or education equivalent to a Master’s degree in related field from an accredited college or university required.

Bilingual fluency in written and oral English/Spanish required

Appropriate state (Kansas and Missouri) clinical level licensure required. (LSCSW in Kansas and LCSW Missouri)

Knowledge of the needs of the Latino Community demonstrated by 3 or more years of experience working with Latino clients in a social service setting.

Four or more years of post-clinical licensure experience during which time must have been in supervision of other practitioners and/or practicum students required.

Individual must:

• Possess knowledge of parenting practices and experience in providing individual, couples and family therapy.

• Comply with direct service hour expectation.

• Understand and respond to compliance and accreditation issues.

• Possess knowledge of treatment strategies in the areas of child behavior challenges and family crisis intervention. Experience working with children and families with special needs.

• Possess written and verbal communication skills required to interact with mental health and health professionals, vendors, and agencies in a professional manner, developing rapport and enhancing business relationships.

• Possess working knowledge of community resources.

• Possess ability to work with families in a supportive manner throughout the diagnostic and referral processes.

• Demonstrate proficiency with Microsoft Office applications including Word and Excel.

• Prepare hand written and typed reports, perform basic business statistical calculations and draw correct inferences from data.

• Develop and implement programs and policies; exercise good judgment in developing and following policies and procedures and in conducting agency business.

• Develop rapport with consumers including children and their parents.

• Present information to groups and individuals.

• Lead and collaborate with a diverse group of staff; serve as a positive role model and team player.

• Present information to groups and individuals through verbal and written formats.

• Speak, read, write and hear English and Spanish to communicate with community members, clients, co-workers and others.

• Travel to all parts of the facility and throughout the service delivery community.

• Respond to agency’s needs when not at the facility.

• Maintain successful clearance on Criminal, Sex Offender, Medical, and Missouri and Kansas Child Abuse/Neglect Background Screenings.

• As a direct service provider, must maintain good physical health verified by physician and must be free from tuberculosis, as documented by TB test.

Preferred Knowledge, Skills and Abilities

Prior relevant, working experience with Early Childhood Mental Health preferred.

Prior experience with Domestic Violence services and treatment preferred.

Prior supervision of practitioners preferred.

Job Type: Full Time

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